FAQ

FAQ

Who do you ship through?

We ship all orders through the United States Postal Service.

When your order is shipped, you will receive a tracking number to the e-mail provided.

You can also track your package at www.usps.com

 

When will my order ship?

Orders are usually shipped out within 1-2 business days. Business days are Monday - Friday, not including holidays.

Where is my package?

If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.

Also, be sure to check with reception or the office if you live in a building with multiple residents.

If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.

Be sure to check your order information to make sure you entered the correct shipping information.

 My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please email me within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was defective or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact me via email clemmieandjo@gmail.com Please be sure to include what item is missing, your order number and email. 

My item arrived defective, now what?

If you believe that you have received a defective item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the defect and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. 

I would like to exchange something, how do I do this?

While we can't guarantee an exchange, we want you to love the items you buy. Please fill out our return/exchange form (returns.clemmieandjo.com). The item must be sent back unworn and with the tags on within 30 days of the purchase date. Buyer is responsible for all shipping costs for exchanges. Once received, buyer will receive a code for a future purchase. Free items and giveaways are not eligible for returns / exchanges

 I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.

 An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.